Xbox One Support | Quick Fixes

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The Xbox One is a complicated beastie – but a pretty reliable one. However, from time to time, things do go wrong. Here we take a quick look at some of the troubleshooting steps that may help.

Please note: xbox.com/support is the official place for problem solving – but this article might be a useful place to start.

1. Turn it off and on again

Yes this works – and will solve most minor problems.

To turn off, do one of the following

  • Use the power button to turn off your console, or
  • say “Xbox, Turn off” (only for Kinect equipped consoles!), or
  • hold down the guide button for two full seconds and choose “turn off.”

Once the console has completely shut down, wait a few seconds, and turn it on again by

  • Press the power button on the front of the console, or
  • say “Xbox on” (only for Kinect equipped consoles set to “Instant On”)

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2. Power Cycle (sometimes called a hard reset, full reboot or cold restart)

A full power cycle reboots the console fully. Doing this does not erase any of your games or data, but will clear your cache.

Follow the steps below to power cycle your Xbox One console:

  1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds.
  2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If you don’t see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

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3. Power Cycle with air gap

A full power cycle reboots the console fully. Doing this does not erase any of your games or data, but will clear your cache. Air gapping involves also unplugging the Xbox One console from the wall, too – there is some debate about whether this gives materially different results from an ordinary power cycle.

Follow the steps below to power cycle your Xbox One console:

  1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds.
  2. Unplug the power lead of the console from the wall outlet.
  3. Wait two minutes.
  4. Plug the power lead of the console back into the wall outlet.
  5. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If you don’t see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down

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4. Restore to Factory Settings – Console

Sometimes you will just want a fresh start, and return your console to its factory settings. This is handy if you have bought a used console and some dope has left their Gamertag set up on it. (Note: NEVER DO THIS).

Restoring your console to the factory default settings erases all accounts, apps, games, saved games, and settings. Anything not synchronised with Xbox Live will be lost. Your console syncs with Xbox Live automatically when it is connected with the service.

  1. Scroll left on the Home screen to open the guide.
  2. Select Settings.
  3. Select All Settings.
  4. Select System.
  5. Select Console info & updates.
  6. Select Restore factory defaults.
  7. Read the warning message, and then select Yes.

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5. Offline recovery from a failed update

If you experience an issue during a console update, power cycling will usually resolve the problem. However, there are times when you will need to perform an offline update. This involves downloading the correct Console Operating System to a USB Flash Drive and then using that to update your console.

Doing this does not erase any of your games or data.

Please note: if you suffer from an issue during an update, we highly recommend you follow the instructions in the failed update troubleshooter on the Xbox Support website. However, if you are sure that you need to try an offline update, here is how to do it.

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6. Restore to Factory Settings – using offline method.

The offline Factory Reset is useful if there’s been a problem and you can’t get to the home screen of your console. An offline factory reset involves downloading a full console Operating System to a USB Flash Drive and then using that to update your console.

This will erase your games and data, so use with caution. It’s usually the last resort before sending your console away for repair.

Again, before you get to this stage we would recommend you follow the advice in the relevant Xbox Support troubleshooter. However, if you are sure you need to perform an offline factory update, here is how to do it.

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