Issues for the new Dashboard on Xbox One

Xbox

So the new Windows 10 dashboard has been out for a few weeks on Beta. We know it’s a beta but it has far to many Issues for the public at the moment to be released fully… Although thanks to the people reporting the problems it seems the list is getting a little smaller.

If you’re a beta user are you happy to help and Improve the features and bugs?

Known Issues:

  • Controller Input causing app crash: You may experience an application crash in certain scenarios if you attempt to use your controller during them. You can avoid this by not touching your controller during these scenarios:
    • Taking a future system update. If you experience this crash, you must reboot your console in order to restart the update.
    • Taking a controller update
    • Taking a content update
    • Testing your multiplayer connction
    • Testing your networking connection
    • Setting up a wireless network while the wireless access points are being enumerated.
  • GameDVR : GameDVR crashes in snapped mode
  • Kinect: Kinect mic toggle in the guide has a UI bug
  • Apps not launching: Certain apps may fail to launch.
    • Showtime Anytime
    • Voice Studio
    • BlinkBox
    • UPlay
    • Wuaki
    • NowTV
    • MLB
  • Apps with video streaming or other issues: The following apps will launch but videos or streams may not play or you may encounter issues.
    • SyFy
    • EPIX
    • beINSPORTS
    • GoPro Channel
    • AT&T U-Verse
    • iHeartRadio
    • Media Player
  • Games not launching: Certain games may fail to launch.
    • Xbox Fitness
    • The Crew
    • Nightmares from the Deep

Game and App Issues:

  • Titanfall: Titanfall may fail to connect to Xbox Live.

Workaround: Hard reset the console.

  • Skype: Skype currently will not function if used in the background.
  • Kinect Games: The Kinect may fail to track your movement when playing Kinect games.
  • NFL Live App: When playing videos in the NFL Live App, the screen may dim after a short period of time.
  • Closing Apps: Sometimes when closing an app or following an app crash you may be unable to relaunch the app for 1-2 minutes, after which it will relaunch as normal.
  • Connected standby and apps: Apps such as Netflix and Twitch may crash to the dashboard after resuming from connected standby.

General System Issues

  • Guide:
    • Navigating in the Guide may cause the Guide to crash and remove you from any existing parties. You should be able to rejoin/restart parties without issue.
    • Launching the Guide may cause the screen to dim and become unresponsive, followed by an error dialog indicating “Something went wrong”. After 1-2 minutes the Guide should launch successfully, or you may have to restart the console.
    • Signing in or out more than one user may cause the Guide to crash. Relaunching the Guide should display the correct sign in status of all users.
    • Toggling the Kinect microphone for chat in Guide Quick Settings will cause the Guide to become unresponsive. You can toggle the Kinect microphone for chat in the Settings app.
    • Voice commands currently do not function in Guide.
  • Disc Installations: Certain games may fail to install from a disc if auto launch is disabled.

Workaround: Enable auto launch in Settings.

  • Browser: Snapping any combination of Edge, Youtube, or the Blu-ray player next to each other will cause you to be unable to return to the Home screen or bring up the power menu. These apps will function normally in full screen mode.

Workaround: If your console does become stuck in this state, perform a hard reset.

  • Virtual Keyboard: The virtual keyboard may not function when attempting to browse in Edge.
  • Sign In: You may be unable to sign in to Xbox Live.

Workaround:

The following will work for most users.

    • Press and hold the power button to fully shut down your console, then power the console back on.
    • Navigate to Settings/Accounts/Remove accounts and choose the account you are experiencing issues with.
    • Navigate to Guide/Sign in and choose “Add new” to recover your profile.

If the above doesn’t work, you must ensure that “Instant sign in” is not enable for the account you are experiences issues with. The following will work:

    • Press and hold the power button to fully shut down your console, then power the console back on.
    • Sign in with an account that works.
    • Navigate to Settings/Accounts/Sign in, security & passkey and set Instant sign in to “Nobody”.
    • Press and hold the power button to fully shut down your console, then power the console back on.
    • Navigate to Settings/Accounts/Remove accounts and choose the account you are experiencing issues with.
    • Navigate to Guide/Sign in and choose “Add new” to recover your profile.
  • Snap Center: When YouTube is snapped, it may share input with the home screen.
  • Global Speech Overlay:
    • Suggestions is not currently present in Global Speech Overlay.
    • Contextual commands is not currently present in Global Speech Overlay.
  • HDMI-In: You may experience a black screen when using a device via HDMI-in, even if this device is not a cable or set-top box.

Workaround: Run through the initial TV set-up and configure for a TV provider even if you don’t have a TV provider.

  • My Games & Apps: My games & apps may crash if switching quickly between Apps and Queue or Games and Queue.
  • System Update Errors: If you encounter an update error screen while downloading a system update and the console freezes, please wait 3 minutes before rebooting the console to ensure crash data is captured. Crash data is submitted automatically; no action required on your part.
  • Automatic Downloads: Content purchased from Xbox.com will not automatically download to the Xbox One console. This feature is planned to come later.
  • Notifications: Friends do not receive game toast notifications.
  • Season passes: In a small number of cases, users with season passes may find that they aren’t recognized by the game.

Workaround: Uninstall your other season passes and re-install the season pass you wish to use.

  • Upload Studio:
    • Upload studio may become unresponsive when navigating to Game DVR and pressing B to go back.
    • You may encounter a crash when adding Kinect video or audio.
    • You may encounter a crash when trimming clips.
  • Community Twist: Currently this area is not fully populated with content and is missing large sections of the user experience. Activity feed content also may not be actionable and items on the trending items second level screen have not been fully tuned.  As Preview moves forward content and features in this area will light up.
  • Xbox One Media Remote:
    • When resuming from connected standby the Xbox One media remote may fail to send commands; a hard reset resolves this.
    • The buttons for media playback will not work (rewind, play, pause, fast forward, skip back, stop, skip forward). The directional and center “select” button will function as normal.
    • All non-navigational buttons may not function (including Volume Up and Volume Down).
  • USB TV Tuner:
    • If you have a USB TV Tuner plugged into your Xbox One console, Windows and Windows Phone SmartGlass devices will crash when attempting to connect to the console. To avoid this, you can switch to the Xbox App on Windows 10 or reset your TV settings and avoid setting up the USB TV Tuner.
    • Australian users may encounter a “Blocked Content” error on all channels when using the USB TV Tuner.
  • Third Party Peripherals:
    • Racing wheels cannot be used to navigate home or system dialogs.
    • When using instruments with Rock Band 4, the screen may dim after a short period of time.
  • Wireless Networking:
    • You may encounter a “wireless network hardware on this console is not working” error when connecting to Xbox Live with a wireless connection.
    • You may be unable to detect wireless networks with an external hard drive attached.

Workaround: While the console is off, disconnect the external hard drive, power on the console, connect to the wireless network, and reconnect the external hard drive.

Live TV Issues:

  • The OneGuide pin doesn’t function. You can launch OneGuide using the app, voice commands, or from the OneGuide twist.
  • You may experience a stuck frame streaming TV to the Xbox App. You can enter OneGuide or resize your window to restore video playback.
  • The media transport controls do not work when streaming TV to SmartGlass and Xbox app clients.

Xbox App/SmartGlass Issues

  • SmartGlass and Xbox App Live TV/OneGuide: You may experience issues connecting to Live TV or OneGuide when connecting to the console with SmartGlass.

Workaround: Set your SmartGlass connection to auto connect, quit the app, and restart. If the issue persists, hard reset the console.

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4 thoughts on “Issues for the new Dashboard on Xbox One”

  1. @Xbox the nice thing though is that MS are listening. A couple of bugs I reported are on the list and another has been fixed ?

  2. antoz says:

    i hope they are able to fix the major issues like app crashing & game crashes…

  3. Gsry says:

    Is bluray recordable being looked into, I have legit bought airshow blurays that aren’t recognised on xboxbone but play on other systems, including PS4.

  4. Juan says:

    I have a huge issue with hulu when resuming a video it crashes I guess I’m the only one having the issue ig

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